Telkom Residential > Contact Us

Faults

Easy and convenient access to trouble-shoot, report and track faults online:

• Report a fault
• Query a fault
• Trouble-shooter

Accounts and Billing

Contact us for Account and Billing related enquiries:

• Account Enquiries
• Ease-e-Bill
• Online Bill

Complaints Escalation

Contact us for Escalation of existing orders or faults:

• Complaints Escalation Enquiries

Products and Services

Contact us for Products and Services related enquiries:

• Products and Services Enquiries

Website Feedback

Contact us for Feedback related to our website:

• Website feedback Enquiries

Balance enquiry

• 012 321 0210

Please note that you can obtain your current balance, details of your last payment to Telkom and your current outstanding amount by sending an SMS:

• View more

Free Minutes

• 012 321 0211

Please note that you can obtain your free minutes' balance by sending an SMS:

• View more

Report a fault

• 012 321 0212

Provide a means to communicate with our customers for reporting a fault using the SMS functionality:

• View more

Orders

• 10210

• New Services
• Transfers
• Change of customer
• Discontinuances

Faults

• 10210

• Report a fault
• Test a number
• Cable damages

Account Enquiries

• 10210

• Account enquiries
• Suspension queries
• Late payments
• Real Time Balance (Option 1)

International Customers

• +27 12 678 5580 - Faults
• +27 12 311 3911 - Account Enquiries